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Frequently Asked Questions

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Shipping

Rood & Riddle Veterinary Pharmacy ships via Fed-Ex. Other shipping methods & services may be available at Client's request.

Shipping Costs

Ground Shipping1–5 business days in the contiguous 48 states; 3–7 to Alaska and Hawaii - $9.95
 
2-Day Shipping: 2 business days by 4:30 p.m. to U.S. businesses; by 8 p.m. to residences - $19.95
*2-Day orders placed on Friday will be received the following Tuesday.
 
Overnight Shipping: Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences - $29.95
* Overnight orders placed on Friday will be received the following Monday.
 
Please call for the following shipping options:
Priority Overnight Shipping: Next-business-day delivery by 10:30 a.m. to U.S. businesses, noon to most residences 
 
Saturday Overnight Shipping: Next-business-day delivery by 8, 8:30 or 9 a.m. to most areas 
 
*Costs of these options may vary and are determined by package weight & destination.  Please call or email us for a quote! 

Shipping Fees

Heavy Shipping Fee: Items weighing over 10lbs will require an additional $15.00 heavy shipping fee added to the cost of the selected shipping speed.
 
Cold Shipping: Prescription & Compound medications that require refrigeration must be shipped cold therefor overnight shipping is required for any medication, vaccine, or item which requires refrigeration.  
 

Shipping Restrictions

At this time, we cannot ship any compounded or prescription medications to the following states: 
North Carolina (NC)
Alaska (AK)
Hawaii (HI)
District of Columbia (DC)
 
At this time, we cannot ship any sterile preps to the following states: 
California (CA)
 
For any questions please feel free to contact our pharmacists at (859)246-0112 or email us!

 

Prescription Order Requirements 

Veterinarian Orders
As a veterinarian, we invite you visit the secure "veterinarian only" area of our site. There you will have access to educational information, ability to view available, most frequently prescribed medications and conveniently place prescriptions.

Since this is a secure area, we initially require the completion of a short registration form to verify your current veterinary licensure. Once this information has been received and verified, you will only need your username and password to login to your account.

Animal Owner/Client Orders

As an animal owner, you are able to request your prescription order online by using our website. However, to have the order filled, your veterinarian will need to first verify its authenticity and proceed with initiating a prescription. The prescription form below can also be utilized by your veterinarian. 

Prescription Verification Form

Please download the following document and have your veterinarian fill out and fax to: (859) 406-1200
Click here to download form.

Phone Verification: 1-859-246-0112

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Pharmacy Hours:

Monday- Friday: 8:00 A.M.- 6:00 P.M. EST.
Saturday: 8:00 A.M.- 12:00 P.M. EST.

Sunday: Closed

*If calling after hours, your veterinarian may leave a confidential voice message and our pharmacist will return their call.

© 2021 Rood & Riddle Veterinary Pharmacy. All Rights Reserved.

Licensed by the Kentucky Board of Pharmacy and a member of the American Pharmacy Services Corporation.